Your credits, clearly explained.
Shared daily credits, subscription access and credit accounting are active. Voucher purchases are available only when enabled in your billing account. Generated image and video files expire automatically after seven days.
Free registration and shared daily credits
Your first allowance is 15 free credits; later allowances are 10. Shared across images, chat and eligible videos. Each allowance lasts 24 hours from claim; the next is available only after expiry. No check-in or rollover. The next allowance is claimed automatically on your first visit or use after expiry. Using up your credits does not bring that time forward.
Free credits are limited to one account per public IP address every 24 hours. People on the same Wi-Fi may share this limit. Purchased credits remain available under your plan.
One-time credit packs
Purchased one-time credits never expire. They are held separately from subscription and daily free credits, and remain available when a subscription ends. A credit pack does not create or renew a subscription and does not unlock video by itself.
Every purchase is a separate credit balance
All credits arrive together when issued: quarterly credits last 3 calendar months and annual credits last 12. One-time credits never expire. Historical monthly orders retain their original one-month validity. Later payment verification does not extend these dates.
Older credits keep their original expiry when you buy again. Free credits are spent first, then paid credits with the soonest expiry, then permanent credits. Failed generations return credits to their original batches without extending expiry. Billing shows your free balance and the next allowance time, even when the current allowance is used up.
Video access follows your latest membership
The latest issued membership sets video access for 3 calendar months (quarterly) or 12 calendar months (annual). Historical monthly orders grant one month. Access periods replace rather than add to each other, so a shorter pack can shorten current access. Older credits keep their expiry. After access ends, videos need a new membership unless free credits cover the full cost.
Buying a one-time pack does not change video access. There is no automatic renewal or automatic charge. Membership access stops at its displayed end date. Credits expire only on their own displayed dates, not simply because a different membership ends.
Rewarble voucher payments
Submit up to ten unused USD Rewarble codes totalling the exact package amount. Seller fees do not buy extra credits. Credits may be issued after submission; some orders require payment verification first. Different unused codes can be submitted in separate orders. If codes are invalid, already used, in the wrong currency or insufficient, we may withdraw the unused credits and video access granted by that order. Credits from other purchases and gifts are not affected; credits already spent are not deducted from other balances. Later generation refunds do not restore a revoked order's credits. Contact support with your purchase receipt to resolve a mistake.
Cash refunds
Credits are virtual service units, not cash or a financial deposit. Purchases are generally non-refundable, particularly after credits have been used. This policy does not exclude refunds required by applicable law or corrections for duplicate charges, billing errors or a confirmed failure to provide the purchased service. There are no scheduled automatic charges to cancel.
API failures return credits automatically
The automatic full-task credit returns below apply to image and video generation. Chat and story writing charge for actual usage already incurred, including when a reply is stopped or fails. Unused reservations are released to their original credit batches; their expiry does not change.
When a generation is confirmed as failed by the generation service, the full number of credits actually consumed by that task is returned automatically, once. Credit returns restore the original credit buckets and their expiry dates; expired allowances are not extended by a failed task. Returns do not require another purchase and are not cash refunds. Requests rejected before any credit deduction require no credit return.
A network timeout or an unknown provider status is checked before the task is classified as failed; it may still be generating. If the provider finishes but our service cannot yet save the result, we retry delivery without charging for another generation. If the service ultimately cannot deliver the result, that task’s consumed credits are returned. An output that is successfully delivered but does not match a subjective preference is not automatically classified as an API failure.
Seven-day creation storage
The launch plans keep generated image and video files available for seven days from completion. This window applies to free and paid plans. Download files you wish to keep before their storage period ends. Renewing a subscription does not extend an individual file’s storage period. Expiry of a file does not refund a successfully delivered generation.
Expiry removes generated files, not prompts, settings, credit transactions or payment records. Files still needed by an active or unexpired generation are temporarily kept in private storage. Uploaded source files, chats and story drafts are outside this seven-day cleanup.
Payment support
Email [email protected] with your order ID for payment review or refund questions. Never send unused voucher codes by email; use the secure checkout form.